Examining Perceived Quality of Bus Service Using Structural Equation Modeling Technique

The satisfaction of users is important to operate an effective urban transit system. This information can help the transportation planners and managers in defining effective strategies to meet the user’s needs and preferences. It will also help in formulating plans to retain the existing users and to attract users from other modes of transportation. Behavioral intentions represent a concept that has been investigated for a long time in diverse fields of engineering, social, and behavioral sciences. The service quality, though being a singular concept, represents a rather complex idea, being the quality level of a transit system service characterized by the quality levels of several different service variables. Over the past few years, enterprises, bus operators, and policy makers have started shifting their focus gradually to service quality and user satisfaction. Structural equation modeling (SEM) is a very appropriate and effective technique for solving problems and identifying solutions which are otherwise very complex. SEM is a technique which can bring out the combined effect of users’ behavioral patterns (which are qualitative in nature) and other socio-economic and trip characteristics (which are quantitative in nature) on overall satisfaction. The model projected in this work examines the impact of various variables (qualitative and quantitative) of bus transit in the study areas of Navi Mumbai and Surat, India on the user satisfaction. The study also attempts to identify the significant variables influencing the overall satisfaction levels through SEM. Samples were collected from city bus users (absence of dedicated bus lanes or priorities) from Navi Mumbai and Surat (absence of dedicated bus lanes and with dedicated bus lanes), India. In the absence of dedicated bus lanes, buses ply along with heterogeneous traffic stream sharing road space. This type of bus systems existing in Mumbai and Surat is considered in the present study. In case of BRT system, dedicated bus lanes prevail without transit signal priority in place. This type of bus system existing in Surat city is also considered in this study.

  • Authors:
    • Chepuri, Akhilesh
    • Melvill, Learie
    • Arkatkar, Shriniwas S
    • Joshi, Gaurang
    • Pulugurtha, Srinivas S
  • Conference:
  • Date: 2019


  • English

Media Info

  • Media Type: Digital/other
  • Features: Figures; References; Tables;
  • Pagination: 7p

Subject/Index Terms

Filing Info

  • Accession Number: 01709739
  • Record Type: Publication
  • Report/Paper Numbers: 19-01291
  • Files: TRIS, TRB, ATRI
  • Created Date: Jun 27 2019 1:41PM