PASSENGER VALUE STRUCTURE MODEL. AUTOMATED GUIDEWAY TRANSIT TECHNOLOGY PROGRAM

The objective of this research was to develop a model of the passenger's value structure which would reveal the role and importance of perceived security and other system characteristics on the passenger's evaluation and use of transit systems. The goal is to provide AGT system planners with a tool for predicting the effects of system characteristics or changes in characteristics on the way the user perceives the security of the system. This report includes: a literature review on perceived security; (2) two models of perceived security; (3) an experimental test (description) of a crime countermeasure and its effect on perceived security; (4) a review of the results of two surveys; (5) refinement of the models based on the results of the experiments; and (6) a discussion highlighting certain findings and suggested future research. In this report, two models of perceived security were developed: one showing the effects of perceived security on transit choice and use; and the other describing the determinants of perceived security. An experiment and two surveys were done (1) to assess the effects on perceived security of a crime countermeasure; and (2) to provide data relevant to the models. Surveys of residents living near two subway terminals were conducted both before and after the experimental installations of a closed circuit TV surveillance system at one of the terminals.

  • Corporate Authors:

    Dunlap and Associates Incorporated

    One Parkland Drive
    Darien, CT  USA  06820

    Transportation Systems Center

    55 Broadway, Kendall Square
    Cambridge, MA  USA  02142

    Urban Mass Transportation Administration

    Office of Tech Development & Deployment, 400 7th Street, SW
    Washington, DC  USA  20590
  • Authors:
    • Richards, L G
    • JACOBSON, I D
  • Publication Date: 1980-7

Media Info

  • Pagination: 195 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00328228
  • Record Type: Publication
  • Source Agency: National Technical Information Service
  • Report/Paper Numbers: DOT-TSC-UMTA-80-23 Final Rpt.
  • Contract Numbers: DOT-TSC-1314
  • Files: NTIS, TRIS, USDOT
  • Created Date: Mar 12 1981 12:00AM