PERFORMANCE MEASUREMENT: EXTERNAL AND INTERNAL

In an effort to make the countywide transit system produce the most useful service at the lowest cost to the consumer and taxpayer, the San Mateo County Transit (SamTrans system) district is trying out a new system of evaluating bus services. The program consists of the collection and analysis of key ridership and economic data which measure the performance of each route in the SamTrans system. Five measurable factors (average number of passengers carried daily on each route, passengers per vehicle mile, passengers per scheduled trip, net cost per passenger and percent of operating costs recovered from fares) were identified. The combination of economic and ridership data has enabled SamTrans to redflag the least efficient and least effective service, establish priorities for remedial action, measure and record the impact of route and schedule adjustments, identify and serve growth opportunities essentially with miles and hours salvaged from less productive routes, and achieve productivity by addressing one route or a related group of routes at a time.

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Filing Info

  • Accession Number: 00322265
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jan 19 1981 12:00AM