Implementing the U.S. DOT Reasonable Modification Rule

This synthesis provides an overview of the current state of practice regarding transit systems’ implementation of U.S. Department of Transportation (DOT) Americans with Disabilities (ADA) regulation 49 C.F.R Part 37. The study describes the experiences of agencies as they make reasonable modifications to their practices and policies in order to both respond to the regulation and ensure service to people with disabilities. The study presents a review of current documents from the DOT and the Federal Transit Administration and results of a survey of transit agencies representing a wide range of systems, service areas, and service modes. Forty-three completed responses were received from the 64 agencies in the survey sample, a response rate of 67%. Case examples of six transit systems are provided; these present an in-depth analysis of the issues, opportunities, challenges in implementation, lessons learned, and keys to success. Overall, the findings showed that the survey respondents have implemented reasonable modification policies and practices, with inconsistent documentation practices (although it should be noted that the final rule does not require documentation of requested modifications). Some transit agencies reported challenges in implementation. However, nearly half of the respondents did not experience challenges, and a significant portion of respondents have experienced benefits as a result of implementing reasonable modification practices, such as meeting more transportation needs and the shifting of some ADA paratransit trips to fixed route.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; Photos; References; Tables;
  • Pagination: 171p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01702256
  • Record Type: Publication
  • ISBN: 9780309480239
  • Report/Paper Numbers: Project J-07, Topic SB-31
  • Files: TRIS, TRB, ATRI
  • Created Date: Apr 19 2019 10:25AM