Microtransit or General Public Demand–Response Transit Services: State of the Practice

This report provides an overview of the current state of the practice of transit systems that are directly providing general public demand–response or microtransit with their own vehicles and personnel or using a traditional contractor. The study, prepared by Joel Volinski, reviews and analyzes the experiences of more than 20 transit agencies that have either implemented or are planning to implement such services. The study presents a literature review and results from a survey of 22 transit agencies that have had current experiences with microtransit. Case examples of five transit systems are provided. These case examples present in-depth analyses of the processes and considerations, challenges, lessons learned, and keys to success. The need for future research is also discussed at the end of the report. This synthesis will provide useful information to policy makers and managers of transit agencies. The report will be of particular interest to transit agency personnel engaged in planning, marketing, operations, customer service, community relations, administrative services, procurement, labor relations, and information technology services. The report should also be of interest to communities that do not receive any public transit services but that are considering doing so, whether the public transit service would be provided by the nearest public transit agency or by establishing such service through a direct contract with a private provider.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; Glossary; Photos; References; Tables;
  • Pagination: 223p
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01701651
  • Record Type: Publication
  • ISBN: 9780309480185
  • Report/Paper Numbers: Project J-7, Topic SB-30
  • Files: TRIS, TRB, ATRI
  • Created Date: Apr 9 2019 1:56PM