STUDY TO DETERMINE AVAILABILITY OF PARTS AT DEALERS DURING A RECALL COMPAIGN

A significant number of complaints have been generated by automobile owners about their difficulties in having recall work performed, specifically with regard to the availability of parts when a recall campaign is initiated. The objective of this study was to assess the performance of all activities in the systems of parts supply during recall campaigns. Twenty domestic and foreign manufacturers facilities were visited in order to document their parts distribution systems and to document recall campaign specific data pertaining to parts availability. In addition, 141 new car dealerships were visited in 10 NHTSA geographic regions in order to document campaign specific availability of parts at the dealership level.

Subject/Index Terms

Filing Info

  • Accession Number: 00321373
  • Record Type: Publication
  • Source Agency: Transportation Statistical Reference File, TSC
  • Report/Paper Numbers: One-Time, HS-806 105
  • Files: TSR, USDOT
  • Created Date: Sep 30 1982 12:00AM