Confidential Close Call Reporting System (C³RS) Lessons Learned Evaluation – Final Report

The Federal Railroad Administration (FRA) established the Confidential Close Call Reporting System (C³RS) program through which “close calls” can be reported confidentially and addressed by Peer Review Teams (PRT) containing representatives from labor, management, and FRA. Close call programs have shown to work in other industries, but their effectiveness in the railroad industry was an open question. To address this question, FRA implemented a rigorous lessons learned evaluation over a 12 year duration across four demonstration pilot sites. The C³RS evaluation is designed to answer three major questions: (1) What conditions are necessary to implement C³RS as planned in a demonstration? (2) What is the impact of C³RS on safety and safety culture? (3) What factors help to sustain C³RS long-term, beyond the demonstration? This report describes the final answers to the evaluation questions. In summary, implementing C³RS as planned is possible within transportation departments in the railroad industry. Bottom-line impacts were achieved in the presence of C³RS in areas such as reduced derailments (3 sites), injuries (1 site), discipline hearings (two sites) and improved safety culture (4 sites). C³RS can be sustainable in railroad transportation when enlisting the support of local labor, management, national labor, and FRA.

  • Record URL:
  • Record URL:
  • Corporate Authors:

    Volpe National Transportation Systems Center

    Cambridge, MA  United States  02142

    Federal Railroad Administration

    Office of Railroad Policy and Development, 1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    Federal Railroad Administration

    Office of Research, Development, and Technology
    Washington, DC  United States 
  • Authors:
    • Ranney, Joyce M
    • Davey, Melinda
    • Morell, Jonathan
    • Zuschlag, Michael
    • Kidda, Starr
  • Publication Date: 2019-2


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report; Technical Report
  • Features: Appendices; Figures; Glossary; Maps; References; Tables;
  • Pagination: 219p

Subject/Index Terms

Filing Info

  • Accession Number: 01696591
  • Record Type: Publication
  • Report/Paper Numbers: DOT/FRA/RPD-18/01
  • Contract Numbers: RR24A2-PY430; RR24A2-QY430
  • Created Date: Feb 7 2019 1:06PM