Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies

This report provides general guidance for transportation practitioners on how to benchmark. The process of benchmarking uses compatible measures and data to compare performance outcomes among peers as part of a wider organizational culture that embraces performance management. Benchmarking gives valuable context to individual agency performance results. Done right, it reveals noteworthy improvement opportunities and motivates group‐wide advances in performance. The guidance depicts a step‐by‐step process for starting and sustaining a benchmarking initiative, whether at a single agency or among a network of peers. The report also describes a companion digital platform designed to help agencies identify departments of transportation (DOTs) most similar to their own and populated with demonstration comparative data on bridges and safety. Lastly, the report describes efforts to conduct benchmarking pilots in the areas of nonmotorized transportation and environment using the principles described in the benchmarking guidance. The audience for this report and the companion digital platform includes staff at performance‐driven transportation agencies who have responsibility for performance management; division managers responsible for particular disciplines like maintenance, safety, pavement, or bridges; and technical staff who manage raw data.

Language

  • English

Media Info

  • Media Type: Digital/other
  • Features: Figures; Tables;
  • Pagination: 163p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01691946
  • Record Type: Publication
  • ISBN: 9780309480109
  • Report/Paper Numbers: Project 20-118
  • Files: TRIS, TRB, ATRI
  • Created Date: Jan 30 2019 1:42PM