Crisis Management in Public Administration: The Three Phases Model for Safety Incidents
This study aims to investigate the factors that affect crisis management in public administration for safety incidents, during pre-crisis, crisis and post crisis phase. The sample is comprised by 177 experienced in crisis management participants representing government, public organizations and security/armed forces in Greece. Data were collected by means of structured questionnaires in a series of personal interviews. Results indicate that the ability of crisis management team leader and members to make right decisions, the internal and external communication and crises type are predictors of the three phases of crisis management (pre-crisis, crisis and post crisis) in public administration. Implications for management include the need to implement cultural and structural changes, develop crisis management team leader’s ability to make decisions in conditions of urgency conditions, to transform internal formal communication channels and procedures and to redesign external communication strategy in order to manage effectively today’s safety incidents in a dynamic and unpredictable environment.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/09257535
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Supplemental Notes:
- © 2018 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
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Authors:
- Tokakis, Vassileios
- Polychroniou, Panagiotis
- Boustras, George
- Publication Date: 2019-3
Language
- English
Media Info
- Media Type: Web
- Features: References;
- Pagination: pp 37-43
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Serial:
- Safety Science
- Volume: 113
- Issue Number: 0
- Publisher: Elsevier
- ISSN: 0925-7535
- Serial URL: http://www.sciencedirect.com/science/journal/09257535
Subject/Index Terms
- TRT Terms: Crisis management; Decision making; Disaster preparedness; Emergency communication systems; Public administration; Security
- Geographic Terms: Greece
- Subject Areas: Safety and Human Factors; Security and Emergencies; Transportation (General);
Filing Info
- Accession Number: 01687190
- Record Type: Publication
- Files: TRIS
- Created Date: Nov 28 2018 9:21AM