THE VOICE OF THE TRANSPORTATION CONSUMER A REPORT TO THE SECRETARY OF TRANSPORTATION ON NATIONWIDE CONSUMER PUBLIC HEARINGS CONDUCTED BY THE OFFICE OF CONSUMER AFFAIRS

The Office of Consumer Affairs of the U.S. Department of Transportation (DOT) conducted a series of fact-finding consumer public heapings throughout the United States between October 1971 and February 1974. Hearings were held in 34 cities and towns located in 21 States. Locations were selected with the objective of reaching the largest cross-section of the American public with varying transportation needs and concerns. Transcripts of the testimony prsented at the hearings and the 1,280 questionnaires completed by participants are analyzed. Consumer aatitudes on the following transportation Intermodal concerns aare reported and analyzed: balanced transportation; citizen participation inn transportation planning; transportation problems of the elderly and handicapped; energy; environment; rural transportation; technology; and such special concerns as animals in transit, carpooling, hitchhiking, and motor homes. In adition, material from the hearings and questionnaires whichrelates to the following specific transportation modes is presented separately: automobile, aviation, bus, motorcycle, bicycles, highways, pedestrians, railroads, rapid transit, trucks, and water transportation. The hearings achieved the following results: determination of consumer concerns; projection of DOT concern for consumer problems; and increased effectiveness of the DOT Office of Consumer Affairs. In addition, the Department has made significantprogress in addressing the following particular needs expressed by consumers; accessible public transportation for the elderly and handicapped; flexibleuse of the Highway Trust Fund; increased funds for mass transit purposes, including operating subsidies; and better guidelines for consumer involvement in transportation planning.

  • Corporate Authors:

    Transport and Road Research Laboratory

    Office of Consumer Affairs
    Crowthorne,   United Kingdom 
  • Publication Date: 1975

Media Info

  • Pagination: 664 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00319872
  • Record Type: Publication
  • Report/Paper Numbers: HS-018 016
  • Files: TRIS
  • Created Date: Feb 6 1981 12:00AM