WHO NEEDS MOTIVATING FOR QUALITY
This paper considers the four pillars of industrial enterprise: the investor, management, the work force and the consumer. It links all four to the proposition that mutual satisfaction can only be achieved when all understand and accept that quality is interdependent with, and as important as, initial price and delivery. Examples are given from the ship and marine equipment repair industry to illustrate how the quality of goods and services hinges on this essential motivation.
- From the Proceedings of the International Quality Assurance Conference, London, 1979.
IIT Research Institute10 West 35th Street
Chicago, IL USA 60616
- Hayward, R C
- Publication Date: 1979
- Pagination: p. 91-100
- TRT Terms: Management; Personnel motivation; Production control; Quality control; Repairing; Shipbuilding; Ships
- Uncontrolled Terms: Industrial management; Ship repair
- Subject Areas: Administration and Management; Marine Transportation; Vehicles and Equipment;
- Accession Number: 00311596
- Record Type: Publication
- Report/Paper Numbers: Conf Paper
- Files: TRIS
- Created Date: Jun 9 1980 12:00AM