This paper considers the four pillars of industrial enterprise: the investor, management, the work force and the consumer. It links all four to the proposition that mutual satisfaction can only be achieved when all understand and accept that quality is interdependent with, and as important as, initial price and delivery. Examples are given from the ship and marine equipment repair industry to illustrate how the quality of goods and services hinges on this essential motivation.

Media Info

  • Pagination: p. 91-100

Subject/Index Terms

Filing Info

  • Accession Number: 00311596
  • Record Type: Publication
  • Report/Paper Numbers: Conf Paper
  • Files: TRIS
  • Created Date: Jun 9 1980 12:00AM