Perception of Potential Bus Users and Impact of Feasible Interventions to Improve Quality of Bus Services in Delhi

This work suggests possible recommendations that can make bus transport (BT) more attractive and thus enable shifting of potential users from private motor vehicles (PMVs) to BT in Delhi. The work is based on three studies conducted in Delhi. The first one determines major reasons for potential bus users not using BT for regular commute. The second study determines the impact of selected interventions in changing the behavior of potential users, while the third one determines the implementation feasibility of these interventions. The first and second studies are carried out amongst potential bus users of 17 organizations and the third amongst transportation experts. The findings of the first study reveal that the major concerns of potential users in decreasing order of importance are overcrowding of buses, longer travel times, non-availability of direct bus services, and lack of punctuality. The second study reveals that the impact of providing a confirmed seat to commuters in buses is the highest. Further, the cumulative impact of any two interventions is more than 0.3, i.e., more than 30% people are ready to shift to BT.

• Record URL:
  https://doi.org/10.1016/j.cstp.2018.07.009
• Record URL:
  http://www.sciencedirect.com/science/article/pii/S2213624X17301268
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/2213624X
• Supplemental Notes:
  • © 2018 World Conference on Transport Research Society. Published by Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Suman, Hemant Kumar
  • Bolia, Nomesh B
  • Tiwari, Geetam
• Publication Date: 2018

Language

• English

Media Info

• Media Type: Web
• Features: Appendices; Figures; References; Tables;
• Pagination: pp 591-602
• Serial:
  • Case Studies on Transport Policy
  • Volume: 6
  • Issue Number: 4
  • Publisher: Elsevier
  • ISSN: 2213-624X
  • Serial URL: http://www.sciencedirect.com/science/journal/2213624X

Subject/Index Terms

• TRT Terms: Bus transit; Business practices; Commuting; Modal shift; Quality of service; Ridership
• Geographic Terms: Delhi (India)
• Subject Areas: Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01679791
• Record Type: Publication
• Files: TRIS
• Created Date: Aug 30 2018 5:29PM