Issues and Practices in Performance-Based Maintenance and Operations Contracting

This report summarizes the research performed under NCHRP Project 20-24(61) to document the views and experiences of senior highway agency officials with performance-based maintenance and operations contracting and to develop a strategy for advancing the state-of-the-practice in this area. This research effort conducted a critical evaluation of the state highway agency experiences with performance-based contracting services through survey questionnaires, literature review, on-site interviews and teleconferences. The survey of agency practice in the United States and Canada indicated that a growing number of state agencies continue to implement or show interest in performance-based contracting. According to the survey, twelve of the thirty-seven responding agencies have tried performance-based maintenance contracting (PBMC) and wished to continue its use, while another fifteen of the respondents were interested in this approach or learning more about it. The remaining agencies expressed no interest in PBMC at this time. The research team also reviewed literature on domestic as well as international experiences. Either on-site interviews or teleconferences were conducted with the fifteen state agencies in the U.S. and Canada. The survey also included the contracting community, who provide PBMC services, to get the private sector perspective. This report presents a compilation of experiences and insights obtained from in-depth interviews with nine state agencies that have “hands-on” experience as well as six agencies that have shown interest to pursue PBMC. These interviews along with the literature search provided background and support material for the executive forum on performance-based maintenance and operations practices that was held in the spring of 2009. A total of 28 invitees attended the forum, including 11 representatives from state Departments of Transportation (DOTs) and 1 Canadian province and 9 representing contractors/consultants. The forum provided the group with a common level of knowledge of PBMC, time for discussion and input, and an opportunity to establish group consensus. The key outcomes of the forum include the strategies for advancing the state of practice in PBMC and information/knowledge transfer on the current state of practice.

  • Record URL:
  • Summary URL:
  • Supplemental Notes:
    • This research was sponsored by the American Association of State Highway and Transportation Officials, in cooperation with the Federal Highway Administration, and was conducted in the National Cooperative Highway Research Program, which is administered by the Transportation Research Board of the National Academies.
  • Corporate Authors:

    Applied Research Associates, Incorporated

    100 Trade Centre Drive, Suite 200
    Champaign, IL  United States  61820
  • Authors:
    • Hoffman, Gary L
    • Bhajandas, Amar
    • Mallela, Jagannath
  • Publication Date: 2010-1


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 176p

Subject/Index Terms

Filing Info

  • Accession Number: 01673601
  • Record Type: Publication
  • Report/Paper Numbers: NCHRP Project 20-24, Task 61
  • Files: TRIS
  • Created Date: Jun 13 2018 11:13AM