Communicating Performance Management — State DOTs Continuing to “Tell Their Story”

Performance management (PM) is of growing importance to help transportation agencies deliver greater value for the resources available, and to communicate what will be delivered, with transparency and accountability. Communicating performance measures, targets, and results is an essential ingredient to a successful PM program. Increasingly, agencies are challenged to effectively communicate performance information, its implications, and the specific messages that will resonate with complex, demanding, and diverse audiences. The objective of NCHRP Project 20-24(93)B(02) was to provide a resource base for guiding state departments of transportation (DOTs) PM and communications professionals in communicating transportation system performance. The desired end result is that agencies’ PM and communications professionals will use the PM communication resources to advance PM communications practices, particularly with respect to Moving Ahead for Progress in the 21st Century (MAP-21) reporting requirements.


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; Figures; Tables;
  • Pagination: 94p

Subject/Index Terms

Filing Info

  • Accession Number: 01672229
  • Record Type: Publication
  • Report/Paper Numbers: NCHRP Project 20-24, Task 93
  • Files: TRIS
  • Created Date: Jun 11 2018 12:22PM