The National Mobility Management Initiative: State DOTs Connecting Specialized Transportation Users and Rides

This Task 60 report and toolkit are designed to assist State departments of transportation (DOTs) – and other state, regional and local entities from the planning, transit and human service agency communities – with the process of designing, developing, implementing, and evaluating linkages that connect customers of specialized transportation services and programs with rides. Target customers for most of these linkages have included people with disabilities, seniors, persons with low income, and veterans. The research unveiled though that most states, regions and local entities have more broadly included other types of customers and a broader range of transportation services and programs beyond “specialized” transportation services, including human services agency transportation and transportation services available to the general public. The research unveiled different levels of linkage functionality, including those linkages that provide service matching, trip planning, and even trip booking from customers’ smart phones. Descriptions of each level of functionality along with case studies are provided. The stand-alone toolkit also directs lead agencies and partners through the decision process of what makes sense for their state, region or county and with budget limitations in mind. Design decisions and evaluation criteria tailored to each functionality level are also provided.


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; Figures;
  • Pagination: 144p

Subject/Index Terms

Filing Info

  • Accession Number: 01671259
  • Record Type: Publication
  • Report/Paper Numbers: NCHRP Project 20-65, Task 60
  • Files: TRIS
  • Created Date: May 9 2018 3:15PM