Expanding Access to Our Communities: A Guide to Successful Mobility Management Practices in Small Urban and Rural Areas

The objective of this research was to identify best practices and analyze successfully implemented rural and small urban mobility management programs that can be considered and replicated by State Departments of Transportation (DOTs) and their sub-recipients across a range of environments. Communities across the country are seeking mobility management practices that offer innovative approaches for delivering coordinated transportation services, particularly when serving older adults, people with disabilities, veterans, and low-income individuals. In rural and small urban areas the challenges to provide mobility for these groups is especially daunting, as trips are often long in duration and may require crossing multiple jurisdictional boundaries. The mobility management focus on meeting individual customer needs through a range of transportation services is vital as communities balance increasing needs with funding and resources constraints. Many communities are implementing successful mobility management services, and their mobility managers are out in front -- facilitating partnerships, negotiating agreements between providers, and identifying opportunities to share resources and reduce costs for transportation services. Mobility managers often serve locally as a neutral party, one that is seen as impartial when leading efforts to increase collaboration, to use available resources effectively, and to reduce costs related to transportation. They are championing efforts to effectively utilize the various funding programs and to provide coordinated transportation services. This guide is designed to support additional communities with similar efforts. From a state-level perspective some DOTs have been encouraging local and regional mobility management practices, while others are grappling with how best to support these efforts. State DOTs are most familiar with funding and evaluating public transit services, and the “squishy” aspect of mobility management services, where two programs are rarely alike, can result in challenges when determining which programs to fund initially and which ones to support on an ongoing basis. This guide is also designed to assist with these efforts.

  • Record URL:
  • Summary URL:
  • Supplemental Notes:
    • Project title: Successful Mobility Management Practices for Improving Transportation Services in Small Urban and Rural Areas. This research was sponsored by the American Association of State Highway and Transportation Officials, in cooperation with the Federal Highway Administration, and was conducted in the National Cooperative Highway Research Program, which is administered by the Transportation Research Board of the National Academies.
  • Corporate Authors:

    Cambridge Systematics, Incorporated

    100 Cambridge Park Drive, Suite 400
    Cambridge, MA  United States  02140

    KFH Group, Incorporated

    4920 Elm Street, Suite 350
    Bethesda, MD  United States  20814
  • Authors:
    • Dalton, Daniel L
  • Publication Date: 2018-1


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Pagination: 138p

Subject/Index Terms

Filing Info

  • Accession Number: 01671262
  • Record Type: Publication
  • Report/Paper Numbers: NCHRP Project 20-65, Task 68
  • Files: TRIS
  • Created Date: May 31 2018 11:00AM