ADA Paratransit Service Models

Americans with Disabilities Act (ADA) paratransit demand continues to grow while resources are dwindling. For that reason, transit agencies nationwide are exploring service models to more effectively meet present and future demand. This synthesis study explains all service delivery models available and documents the way various elements of the service and contracts are structured to enhance the likelihood of achieving certain results related to cost efficiency, service quality, or the balance of the two. The synthesis includes an extensive literature review and profiles of 29 transit agencies that responded to the administered survey and reflect the various service models used for ADA (and coordinated) paratransit systems. The transit agencies were chosen because of their geographic diversity, use of different service delivery models, and size. Each profile includes a summary of the system and highlights its service delivery models, information on contracting, challenges, outcomes, and lessons learned.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; Glossary; References; Tables;
  • Pagination: 258p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01666996
  • Record Type: Publication
  • ISBN: 9780309390224
  • Report/Paper Numbers: Project J-7, Topic SG-14
  • Files: TRIS, TRB, ATRI
  • Created Date: Apr 23 2018 10:18AM