Administration of ADA Paratransit Eligibility Appeal Programs

Americans with Disabilities (ADA) paratransit eligibility appeal programs allow appellants the opportunity to present new information not provided or available during the initial eligibility decision that may warrant a change in eligibility determination. At the same time, any appeal program must consistently apply the decision-making standards established by the agency’s ADA paratransit certification program. As more agencies employ some form of conditional eligibility, eligibility appeal processes are emerging as a significant area of vulnerability. If the eligibility appeal process is not administered properly, transit agencies run the risk of violating applicants’ civil rights under the ADA or Title VI requirements. This synthesis study identifies ADA eligibility appeal processes and documents current practices of transit systems. A literature review and detailed survey responses of 37 out of 45 transit agencies are provided (for an 82% response rate). An analysis on the state of the practice, emphasizing lessons learned, challenges, and gaps in information also is provided. Five case examples with varying approaches to eligibility appeals were also developed.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 98p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01666007
  • Record Type: Publication
  • ISBN: 9780309390200
  • Report/Paper Numbers: Project J-7, Topic SB-28
  • Files: TRIS, TRB, ATRI
  • Created Date: Apr 13 2018 9:01AM