Knowledge Management Resource to Support Strategic Workforce Development for Transit Agencies

Knowledge management (KM) is the process an organization uses to collect and manage organizational knowledge and information. Transit agencies can use KM to build, sustain, and leverage the know-how and experience of employees to deliver transportation services and manage systems. This guidebook identifies the key benefits of KM and presents a business case for pursuing KM by presenting its goals and the benefits accrued by transit agencies that invest in KM. It presents the common transit functional areas that require KM: financial management, human resources management, vehicle maintenance plans and procedures, facility maintenance plans and procedures, and operations service design. The guidebook defines five core elements of KM: KM culture, KM planning, knowledge capture, knowledge retention, and knowledge transfer. Each element is featured in a chapter with a description of the element and associated challenges that transit agencies may encounter. The guidebook provides detailed action plans to assist in strategy implementation of each element of KM. The final two chapters of the guidebook provide examples of KM used by transit agencies and address how KM can be implemented as a dedicated function. The guidebook also includes an appendix that lists a variety of technology tools and resources, such as publications, journals, and training programs, that can be used to support KM development and implementation in transit agencies.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; Tables;
  • Pagination: 214p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01661829
  • Record Type: Publication
  • ISBN: 9780309446785
  • Report/Paper Numbers: Project F-23
  • Files: TRIS, TRB, ATRI
  • Created Date: Mar 1 2018 11:55AM