To address the gap between available resources and service demands, Wilmington, Del., officials have attempted to increase productivity of the city work force. This report describes the study process and results achieved in physical maintenance, concentrating on street cleaning, traffic maintenance, and water division maintenance operations. Project emphasis was on implementation of operational reporting mechanisms and related analytic capacities to provide improved administrative control over the operations involved. During March and April 1976, recommendations concerning street cleaning operations to the Commissioner of Public Works included improving supervision and followup activities, documenting various tasks for which crews are responsible, and mixing young and old workers on work crews (this latter practice was abandoned). Recommendations in the area of traffic maintenance operations included equipment purchases, surveys to determine functional status of street and traffic lights, reducing the number of parking meter collectors and personnel on the sign installation crew, contracting painting and sign manufacturing operations, eliminating an office aide position, merging the traffic division with other divisions, and improving inventory control. Recommendations for water division maintenance operations involved developing a reporting and control system, reevaluating replacement policy for water meters, and contracting for water main maintenance and repair. Increases in productivity have resulted in quantitative and qualitative improvements in all three areas and have caused similar action to be taken in the area of management training.

  • Corporate Authors:

    Wilmington Office of the Mayor, Delaware

    Wilmington, DE  United States 

    Department of Housing and Urban Development

    Assistant Secretary for Policy Development & Research
    Washington, DC  United States  20410
  • Authors:
    • Smith, B L
  • Publication Date: 1979-1

Media Info

  • Pagination: 16 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00312551
  • Record Type: Publication
  • Source Agency: National Technical Information Service
  • Report/Paper Numbers: HUD-0000397
  • Files: TRIS
  • Created Date: May 7 1980 12:00AM