International Best Practices in Managing Unplanned Disruption to Suburban Rail Services

This paper analyses the management approaches of passenger railways towards unplanned disruption of service, and provides examples of best practices from suburban railways around the world. The priority of participating railways is to return service to normal as quickly as possible and provide at least some services on core routes. The greatest challenges include the provision of accurate and consistent information, arranging alternative transport and the need to make fast decisions. The paper highlights a number of best practices, such as the use of ‘Central Crisis Rooms’ as the focal point for all disruption management, including decision making, closed circuit television (CCTV) coverage of affected areas and liaison with alternative transport providers.

• Record URL:
  https://doi.org/10.1016/j.trpro.2017.05.331
• Record URL:
  http://www.sciencedirect.com/science/article/pii/S2352146517306385
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/23521465
• Supplemental Notes:
  • © 2017 Daniel Piner and Benjamin Condry. Published by Elsevier B.V.
• Authors:
  • Piner, Daniel
  • Condry, Benjamin
• Conference:
  • World Conference on Transport Research - WCTR 2016
  • Location: Shanghai , China
  • Date: 2016-7-10 to 2016-7-15
• Publication Date: 2017

Language

• English

Media Info

• Media Type: Digital/other
• Features: References;
• Pagination: pp 4407-4414
• Serial:
  • Transportation Research Procedia
  • Volume: 25
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 2352-1465
  • Serial URL: http://www.sciencedirect.com/science/journal/23521465/
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Best practices; Closed circuit television; Incident management; Railroad transportation; Real time information; Service disruption; Traffic control centers
• Subject Areas: Data and Information Technology; Operations and Traffic Management; Railroads;

Filing Info

• Accession Number: 01639832
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 13 2017 3:08PM