Workforce Challenges Confronting New York City Transit

The purpose of this research was to identify the pressing workforce issues confronted by transit authorities nationwide and promising ways in which they are being addressed. The study also included a closer examination of New York City Transit (NYCT), the nation’s largest transit authority, to consider its challenges and which solutions could be brought to bear to address them. The research questions guiding the study were: (1) How do the labor and management of the nation’s transit authorities define their workforce challenges? (2) How have they addressed these challenges? (3) What if any workforce issues uniquely apply to NYCT’s workforce? (4) How is NYCT addressing the identified issues? and (5) What other strategies can be adopted by NYCT to address its challenges? The results are expected to be instructive not only to NYCT, but also to transit systems and their labor partners throughout the nation. The findings are especially important in light of the transit industry’s unique economic and public safety importance, and the career opportunities the industry can provide to current and future workers who have been negatively affected by the confluence of globalization and technology.

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  • Supplemental Notes:
    • This document was sponsored by the U.S. Department of Transportation, University Transportation Centers Program. Cover title: Major Workforce Challenges Confronting New York City Transit.
  • Corporate Authors:

    City University of New York

    New York City Labor Market Information Service (NYCLMIS)
    New York, NY  United States 

    University Transportation Research Center

    City College of New York
    Marshak Hall, Suite 910, 160 Convent Avenue
    New York, NY  United States  10031

    Research and Innovative Technology Administration

    University Transportation Centers Program
    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Authors:
    • Hirsch, Lesley
    • Hoberman, Pamela
    • Kauder, Ronnie
  • Publication Date: 2017-5


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 48p

Subject/Index Terms

Filing Info

  • Accession Number: 01638218
  • Record Type: Publication
  • Contract Numbers: 49997-09-24
  • Created Date: Jun 20 2017 1:45PM