‘The Program Was the Solution to the Problem’: Process Evaluation of a Multi-Site Driver Licensing Program in Remote Communities

The low level of licensed drivers in remote Aboriginal communities in the Northern Territory (NT) Australia constitutes a risk factor for transport injury, high incarceration rates, and reduced ability to access employment and health services. The DriveSafe NT Remote program was implemented by the NT Government to increase driver licensing in remote communities. This evaluation reviews the program delivery, acceptability, implementation challenges and licensing outcomes. A mixed-methods approach was used, incorporating program observation and key informant perspectives (n=30). Program data (collected April 2012 to June 2014) and de-identified licensing data from the NT Motor Vehicle Registry were analyzed for trends in service delivery and licensing rates pre- and post-program. Interviewees reported strong support for the program, and regarded the program as highly engaging and acceptable. There was a greater increase in new licenses at intervention sites (Learner 24% and Open license 18%) compared with other remote areas (Learner license 13% and Open license 8%). There appeared to be a dose response relationship with greater license outcomes at communities that received higher levels of program delivery. DriveSafe NT Remote is a Government delivered program providing licensing services to Aboriginal clients in remote Northern Territory communities, and is increasing driver licensing rates. The flexible delivery and culturally responsive approach should lead to further positive licensing outcomes. Addressing barriers to license participation faced by Aboriginal people is an innovative approach to reducing transport disadvantage and positively impacting health and well-being in remote communities. This evaluation demonstrates a pragmatic approach to assessing program implementation of a multi-site community-based program in a vulnerable and underserviced population; it is anticipated this approach could be applied to other settings to ensure programs responsively address road safety in Aboriginal populations.


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  • Accession Number: 01638064
  • Record Type: Publication
  • Files: TRIS
  • Created Date: May 22 2017 3:40PM