Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency

The performance of tourism supply chains depends on the efficiency of all members involved, including the travel agencies. The paper addresses the analysis of relationships between the agencies’ external integration with other supply chain members on one side, and the efficiency of the agencies on the other. The data envelopment analysis is applied for the estimation of efficiencies, while the structural equation modelling (SEM) is conducted for identification of possible integration impacts on the efficiency. Results show that integration with other supply chain members indeed has some positive impacts on the agencies’ efficiency. Also, the developed SEM model implies that in-depth forms of collaboration would enable more effective exploitation of the identified relations between the integration and efficiency of the agencies. This finding could be an important guideline for the agencies’ management in the sense of achieving more satisfied customers and bigger profits, as well as reduced operational costs. K

• Record URL:
  https://doi.org/10.1515/jlst-2016-0001
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/22324968
• Supplemental Notes:
  • © 2016 Darja Topolšek and Dejan Dragan.
• Authors:
  • Topolšek, Darja
  • Dragan, Dejan
• Publication Date: 2016-10

Language

• English

Media Info

• Media Type: Digital/other
• Features: Appendices; Figures; References; Tables;
• Pagination: pp 1-17
• Serial:
  • Logistics & Sustainable Transport
  • Volume: 7
  • Issue Number: 1
  • Publisher: De Gruyter Poland
  • ISSN: 2232-4968
  • Serial URL: https://sciendo.com/journal/JLST
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Economic efficiency; Integrated systems; Structural equation modeling; Supply chain management; Tourism; Travel agents
• Uncontrolled Terms: Data envelopment analysis
• Subject Areas: Economics; Freight Transportation; Operations and Traffic Management;

Filing Info

• Accession Number: 01633783
• Record Type: Publication
• Files: TRIS
• Created Date: May 1 2017 9:36AM