National Park Service: Concessions Program Has Made Changes in Several Areas, but Challenges Remain

The 1998 Concessions Management Improvement Act governs concessions services at national parks. In 2016, the Park Service managed 488 concessions contracts, and such contracts generated about $1.4 billion in gross revenues in the prior year. Under these contracts, companies and individuals operate businesses in parks, including lodges, restaurants, and recreational services. The Government Accountability Office (GAO) was asked to review the concessions program. This report examines (1) how the concessions program has changed since GAO’s 2000 report and (2) any ongoing challenges in the concessions program. To conduct this work, GAO examined Park Service policy, guidance, and relevant laws and regulations; analyzed Park Service data on concessions contracts; interviewed Park Service staff at headquarters, all seven regions, and 20 park units, selected for size of concessions program and park type, among other things; and interviewed concessioners and stakeholders, such as consultants familiar with the concessions program. GAO recommends that the Park Service review and adjust its process to help ensure timely and accurate reporting of financial data from concessioners, finalize its guidance and make it public, and develop performance goals with targets and timeframes in its commercial services strategic plan. The Department of the Interior agreed with GAO’s recommendations.


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Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 44p

Subject/Index Terms

Filing Info

  • Accession Number: 01633384
  • Record Type: Publication
  • Report/Paper Numbers: GAO-17-302
  • Files: TRIS
  • Created Date: Apr 28 2017 10:42AM