Benchmarking public transport for international tourists in Queensland cities

High quality public transport is key to supporting the development of international tourism in cities. However, there is little understanding of how public transport is perceived by international tourists. The aim of this research was to benchmark the quality of urban public transport for international tourists using case studies of major cities in Queensland, Australia, and to compare them to Melbourne, London, Paris and Singapore. The selected case study cities were Brisbane, Gold Coast, Sunshine Coast, Cairns and Townsville. A scorecard approach, developed in previous research, was used to assess each city based on 26 weighted criteria covering the areas of information access, fares and ticketing, service levels, and special tourist services. The results of this research help to identify areas of good performance and gaps in how public transport meets the needs of international tourists in Queensland cities. Future research could refine the approach by incorporating user-based surveys of international tourists.

• Record URL:
  http://atrf.info/papers/2016/index.aspx
• Authors:
  • De Gruyter, C
  • Currie, G
  • Reynolds, J
  • Peel, V
  • Yang, Y
• Conference:
  • Australasian Transport Research Forum (ATRF), 38th, 2016, Melbourne, Victoria, Australia
• Publication Date: 2016-11

Language

• English

Media Info

• Pagination: 16p
• Monograph Title: 38th Australasian Transport Research Forum (ATRF 2016), Melbourne, 16th - 18th November 2016

Subject/Index Terms

• TRT Terms: Level of service; Public opinion; Public transit; Tourism; Travel demand management
• Uncontrolled Terms: foreigners; International comparison
• Geographic Terms: Australia; France; Queensland; Singapore; United Kingdom
• ATRI Terms: International comparison; Public opinion; Public transport; Tourism; Transport demand; Transport performance
• ITRD Terms: 8531: Case study; 744: Public transport
• Subject Areas: Public Transportation; Society; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01627371
• Record Type: Publication
• Source Agency: ARRB
• Files: ITRD, ATRI
• Created Date: Feb 27 2017 10:02AM