Measuring the Quality Impacts on the Performance in Transport Company

The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well.

• Record URL:
  http://transportproblems.polsl.pl/pl/Archiwum/2015/zeszyt3/2015t10z3_11.pdf
• 
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/18960596
• Supplemental Notes:
  • © 2015 Ivana Šimková et al.
• Authors:
  • Šimková, Ivana
  • Konečný, Vladimír
  • Liščák, Štefan
  • Stopka, Ondrej
  • 0000-0002-0932-4381
• Publication Date: 2015

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References; Tables;
• Pagination: pp 113-124
• Serial:
  • Transport Problems
  • Volume: 10
  • Issue Number: 3
  • Publisher: Silesian University of Technology
  • ISSN: 1896-0596
  • EISSN: 2300-861X
  • Serial URL: http://transportproblems.polsl.pl/en/default.aspx
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Economic indicators; Freight traffic; Level of service; Performance measurement; Quality of service; Truck traffic
• Subject Areas: Freight Transportation; Highways; Operations and Traffic Management;

Filing Info

• Accession Number: 01627321
• Record Type: Publication
• Files: TRIS
• Created Date: Feb 27 2017 9:39AM