Improving Business Processes for More Effective Transportation Systems Management and Operations

Many agencies are shaping their Transportation Systems Management and Operations (TSMO) programs to more effectively address those planned and unplanned events that affect road and travel conditions and can have an effect on overall system reliability. Business processes, in the context of TSMO, refers to activities such as planning, programming, agency project development processes, and those organizational aspects that govern various technical or administrative activities (such as training, human resource management, or agreements). Business processes get at the heart of many of the organizational issues that can influence TSMO. This primer presents business processes across several TSMO areas, including traffic incident management, planned special event traffic management, road weather management, work zones, and freeway traffic management. Case studies in each area illustrate where agencies have made concerted changes to their respective business processes, and modified aspects such as contracting, training, resource allocation, planning and other business processes. The primer also highlights available tools and resources to help assess business processes, provides strategies for engaging the right stakeholders, and provides a guide to next steps.

• Record URL:
  http://www.ops.fhwa.dot.gov/publications/fhwahop16018/fhwahop16018.pdf
• 
• Corporate Authors:

  Kimley-Horn and Associates, Incorporated

  7600 N 15th Street, Suite 250
  Phoenix, AZ  United States  85020

  American Association of State Highway & Transportation Officials (AASHTO)

  444 North Capitol Street, NW, Suite 225
  Washington, DC  United States  20001

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590

  Transportation Research Board

  Strategic Highway Research Program 2, 500 Fifth Street, NW
  Washington, DC    20001
• Authors:
  • Burgess, Lisa
  • Fowler, Thomas
  • Minowitz, Amy
  • Neudorff, Louis
• Publication Date: 2016-1

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; Maps; Photos; References; Tables;
• Pagination: 58p

Subject/Index Terms

• TRT Terms: Case studies; Incident management; Management; Special events; Stakeholders; Transportation operations; Transportation planning; Transportation system management; Weather conditions; Work zones
• Identifier Terms: Strategic Highway Research Program 2
• Subject Areas: Administration and Management; Operations and Traffic Management; Planning and Forecasting; Transportation (General);

Filing Info

• Accession Number: 01616946
• Record Type: Publication
• Report/Paper Numbers: FHWA-HOP-16-018
• Contract Numbers: DTFH6110H00008
• Files: TRIS, TRB, ATRI, USDOT
• Created Date: Nov 21 2016 1:26PM