Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction
This article presents a detailed description and explanation of the methodology for evaluation of quality public transport criteria in terms of passenger satisfaction. In 2011-2014 this method was applied in an assessment of passenger satisfaction with the urban public transport system in Ostrava. In order to assess passengers' satisfaction, traffic survey has been chosen utilizing questionnaire and student inquirers. The results achieved by application of the method have been processed to evaluate time accessibility criteria of a public transport system. Time accessibility criteria group (accessibility of stops, waiting for a connection and transferability in the public transport network) evaluates physical and psychological aspects of the passenger during his arrival at the station, while leaving the station, in the course of waiting for a connection and during the transfer. The time accessibility criteria are considered the most significant criteria that impact a passenger's decision to utilise public transport options.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/14076179
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Supplemental Notes:
- © 2016 Transport and Telecommunication Institute.
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Authors:
- Olivková, Ivana
- Publication Date: 2016-3
Language
- English
Media Info
- Media Type: Digital/other
- Features: Figures; References; Tables;
- Pagination: pp 18-27
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Serial:
- Transport and Telecommunication Journal
- Volume: 17
- Issue Number: 1
- Publisher: De Gruyter Open
- EISSN: 1407-6179
- Serial URL: https://sciendo.com/journal/TTJ
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Publication flags:
Open Access (libre)
Subject/Index Terms
- TRT Terms: Customer satisfaction; Evaluation and assessment; Methodology; Public transit; Quality of service; Travel time
- Subject Areas: Public Transportation; Safety and Human Factors;
Filing Info
- Accession Number: 01609718
- Record Type: Publication
- Files: TRIS
- Created Date: Sep 1 2016 9:07AM