An empirical investigation of psychological capital among flight attendants

This paper develops and tests a research model that examines whether psychological capital (PsyCap) mediates the relationship between servant leadership and work engagement (WE) and whether WE mediates the effect of PsyCap on service recovery performance and life satisfaction. Data were collected from flight attendants with a two-week time lag in three waves and their pursers in the private airline companies in Iran. The results suggest that servant leadership influences WE indirectly only through PsyCap. The results also suggest that WE is a partial mediator between PsyCap and the aforesaid attitudinal and behavioral outcomes. This study discusses theoretical implications and provides recommendations for managers in the airline industry.

Language

  • English

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Filing Info

  • Accession Number: 01605531
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jul 19 2016 1:49PM