Texans Talk Transportation: Development of an Online Community, Phase I

Online communities are virtual gathering places where members interact with other members and administrators of that community through the Internet. Many online communities are considered peer-to-peer communities, characterized as a virtual space created by users for the purpose of communicating with other users regarding a specific interest. There are also examples of online communities that have been developed by the private sector as platforms for gathering customer insights into brand and marketing strategies. More recently, local and state and federal government agencies have recognized that online communities are effective mediums to gather feedback from their constituents on public policy issues, and they have begun using them for that purpose. This report focuses primarily on online communities that can provide decision makers with insight to help them evaluate the feasibility of developing just such an online community for State of Texas decision makers. Researchers reviewed the following six online communities, including both city- and state-level public-sector online communities and private-sector online communities as case studies: Online deliberation study: Seattle, Washington; Kansas Transportation Online Community (K-TOC): Kansas Department of Transportation; MnDOT Talk: Minnesota Department of Transportation; Newcastle Voice: City of Newcastle, Australia; Ferry Riders’ Opinion Group (FROG) and Voice of Washington State (VOWS): Washington State; NASCAR Official Fan Council: NASCAR. This report highlights some of the high-level findings of the case study evaluation.


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Figures; References;
  • Pagination: 56p

Subject/Index Terms

Filing Info

  • Accession Number: 01600183
  • Record Type: Publication
  • Report/Paper Numbers: PRC 15-42-F
  • Files: TRIS
  • Created Date: May 20 2016 12:20PM