Finance & insurance

Going the extra mile : F&I offices are breaking service norms to help customers build better lives / Hannah Lutz -- F&I managers learn to look beyond numbers : 'every customer has a story' the lender should hear / Hannah Lutz -- How a salesman's kindness led teen to an auto career / [Hannah Lutz] -- Manager's mantra : just talk to people : credit counseling includes a path to home ownership / Amy Wilson -- What traits make a good F&I manager? : insiders go for ethical, personable, accountable -- First, take auto finance course, then get the loan : store, credit union aim to help 1st-time buyers succeed / Nora Naughton -- Auto lenders work to lift borrowers out of subprime : employees and programs act as guides / Hannah Lutz -- Leasing is pressuring F&I? Depends on dealer : stores can make money by changing product mix and mindset, experts say / Jamie LaReau -- Used-car values, residuals, leasing linked : when prices fall, you had better be ready to recalculate the others / Arlena Sawyers.


  • English

Media Info

  • Features: Illustrations;
  • Pagination: pages 23-38
  • Serial:
    • Automotive News
    • Publisher: Crain Communications, Incorporated
    • ISSN: 0005-1551

Subject/Index Terms

Filing Info

  • Accession Number: 01595428
  • Record Type: Publication
  • Source Agency: Northwestern University Transportation Library
  • Files: TLIB
  • Created Date: Apr 1 2016 10:26AM