Involving the Public in the Design of the Ticket Vending Machine User Interface

This paper examines the process and benefits of user centered design as a research methodology and the key takeaways and findings from using the methodology to redesign a public transit ticket vending machine interface. By observing riders interacting with progressively more refined prototypes of the interface, listening to their feedback, and understanding their pain points, the researchers identified insightful ways to facilitate successful transactions on the ticket vending machine and ensure positive outcomes for the redesign project, the region’s transit agencies, and the public.

• Supplemental Notes:
  • This paper was sponsored by TRB committee AP030 Standing Committee on Public Transportation Marketing and Fare Policy.
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Naasz, Camy
  • Wyosnick, Ian
  • Boyd, Suzanne
  • Berman, Michael
• Conference:
  • Transportation Research Board 95th Annual Meeting
  • Location: Washington DC, United States
  • Date: 2016-1-10 to 2016-1-14
• Date: 2016

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; Maps; Photos; References; Tables;
• Pagination: 16p
• Monograph Title: TRB 95th Annual Meeting Compendium of Papers

Subject/Index Terms

• TRT Terms: Design; Public participation; Public transit; Ticket vending machines; User interfaces (Computer science)
• Subject Areas: Design; Planning and Forecasting; Public Transportation; I20: Design and Planning of Transport Infrastructure;

Filing Info

• Accession Number: 01591789
• Record Type: Publication
• Report/Paper Numbers: 16-6762
• Files: TRIS, TRB, ATRI
• Created Date: Feb 29 2016 9:20AM