Possibilities of Benchmarking Application in Public Passenger Transport Enterprises

The paper describes benchmarking – a systematic approach that provides performance assessment and identification of best practice – as a powerful tool for the development of performance, quality and economic efficiency of transport services. It presents results obtained from the study of pilot benchmarking application in urban public transport enterprises in Slovakia. Based on indicators elaborated in different European Union (EU) projects, a new method of benchmarking applicable in the area of transport services was designed as well as a set of benchmarking indicators, which enabled the implementation of a comparative study. The proposed method, based on relative best practices, provided for each operator an indication of the remaining potential for performance improvement. The final part of this paper contains recommendations for the creation of a benchmarking system applicable in the field of public passenger transport and gives suggestions for the possible innovation of the presented methodology.

• Record URL:
  https://doi.org/10.2495/SD150772
• Record URL:
  http://www.witpress.com/elibrary/wit-transactions-on-ecology-and-the-environment/168/34823
• Availability:
  • Find a library where document is available. Order URL: http://www.witpress.com/books/978-1-78466-157-1
• Supplemental Notes:
  • Abstract reprinted with permission from WIT Press.
• Corporate Authors:

  WIT Press

  Ashurst Lodge
  Ashurst, Southampton  United Kingdom  SO40 7AA
• Authors:
  • Gnap, J
  • Mikusova, M
• Publication Date: 2015

Language

• English

Media Info

• Media Type: Web
• Pagination: 9p
• Monograph Title: Sustainable Development
• Serial:
  • WIT Transactions on the Built Environment
  • Volume: 168
  • Publisher: Wessex Institute of Technology
  • ISSN: 1743-3509
  • Serial URL: http://library.witpress.com/pages/listBooks.asp?tID=2

Subject/Index Terms

• TRT Terms: Benchmarks; Best practices; Economic analysis; Evaluation and assessment; Performance measurement; Quality of service
• Identifier Terms: European Union
• Geographic Terms: Slovakia
• Subject Areas: Passenger Transportation; Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01583171
• Record Type: Publication
• ISBN: 9781784661588
• Files: TRIS
• Created Date: Dec 23 2015 8:08AM