A Comprehensive Framework of Performance Measurement for Traffic Incident Management Programs

Performance measurement is an integral part of any TIM (transportation incident management) program as it fosters continuous monitoring and evaluation of the program, identifies the strengths and weaknesses of the program, and facilitates better allocation of program resource allocation. Most efforts in TIM performance measurement either only focuses on the outcomes of the program (clearance time, secondary crashes, etc.), or remain rather general without specific quantifiable indicators, or only focuses on certain aspects of a TIM program. This paper presents a comprehensive performance measurement framework that covers all aspects of TIM activities. This framework applies to all stages of TIM programming, from initiating a new program, to evaluating or improving an existing one. Specific, feasible and quantifiable indicators are developed that address all elements in a TIM program, from strategic program planning and development, to tactical operations and tools, and supporting data and communication component. This performance measurement framework provides a guidance and serves a basic outline to facilitate any further customization for a TIM program. In addition, a brief overview of performance of TIM programs is provided based on a nationwide TMC survey. This benchmark analysis could provide some useful information for agencies who are interested to compare their performances.

• Supplemental Notes:
  • This paper was sponsored by TRB committee AHB20 Freeway Operations.
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Hossan, Md Sakoat
  • Jin, Xia
  • Zhang, Zhaohan
  • Gan, Albert
  • Chen, Dong
• Conference:
  • Transportation Research Board 94th Annual Meeting
  • Location: Washington DC, United States
  • Date: 2015-1-11 to 2015-1-15
• Date: 2015

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References; Tables;
• Pagination: 18p
• Monograph Title: TRB 94th Annual Meeting Compendium of Papers

Subject/Index Terms

• TRT Terms: Benchmarks; Incident management; Performance measurement; Program management
• Subject Areas: Highways; Operations and Traffic Management; I72: Traffic and Transport Planning; I73: Traffic Control;

Filing Info

• Accession Number: 01552834
• Record Type: Publication
• Report/Paper Numbers: 15-0286
• Files: TRIS, TRB, ATRI
• Created Date: Feb 5 2015 1:08PM