Model Orlando Regionally Efficient Travel Management Coordination Center (MORE TMCC), Phase II Final Report

The final report for the Model Orlando Regionally Efficient Travel Management Coordination Center (MORE TMCC) presents the details of the 2½-year process of the partial deployment of the original MORE TMCC design created in Phase I of this project. The purpose of Phase II was to deploy certain modules of the original design, given the limited funding and resources that were available to the project team. As part of the Phase II partial deployment, one aspect of the original design was implemented—multimedia trip management. As one of the foundations of MORE TMCC, enhanced trip management allows customers “around the clock” access to book, view, or cancel trips online or via Interactive Voice Response (IVR) telephone. Additionally, representatives such as human service agencies, dialysis clinics, or nursing homes are able to access their customers’ trips as well. This system reduces telephone call hold times and customer no-shows because they are able to manage their trips online. Additionally, a Short Message Service (SMS) system was implemented to notify customers of their vehicles imminent arrival. This report reviews the project methodology, Phase II deployment, self-evaluation, outreach, and results and findings.

  • Record URL:
  • Corporate Authors:

    Central Florida Regional Transportation Authority

    455 North Garland Avenue
    Orlando, FL  United States  32801-1518

    Federal Transit Administration

    Office of Research, Demonstration and Innovation, 1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Authors:
    • Jamison, Doug
    • Ghani, Gisela
  • Publication Date: 2012-9

Language

  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; Figures; Tables;
  • Pagination: 82p

Subject/Index Terms

Filing Info

  • Accession Number: 01538306
  • Record Type: Publication
  • Report/Paper Numbers: FTA Report No. 0061
  • Contract Numbers: FL-26-7107-01
  • Files: TRIS, ATRI, USDOT
  • Created Date: Sep 10 2014 10:58AM