Presentation Guide: Operations in the 21st Century DOT: Meeting Customer Expectations

This document is the presentation guide for Strategic Highway Research Program 2 (SHRP 2) Project L31, Reliability Workshops for State and Public Sector Managers. It contains material for presentation to the chief executive officers (CEOs) and senior managers of state departments of transportation (DOTs) about the value of mainstreaming operations as a core mission and business practice in their respective agencies. This document is intended to be used by speakers who are preparing to deliver the PowerPoint presentation to state DOT CEOs, chief engineers, and/or members of the state DOT CEOs’ executive teams. The presentation is designed to be delivered within a 30-minute period and highlight not just the importance of transportation system operations but also tools that are now available through SHRP 2, the Federal Highway Administration (FHWA), and the American Association of State Highway and Transportation Officials (AASHTO) to assist states in advancing their state of practice in operations. This presentation has been created to address transportation operations at a high level that is relevant to most, if not all, state DOTs. This material is documented in sufficient detail so that it can be effectively presented by individuals outside the original development team. The presentation slides are sequentially ordered in this document and include the following information for each: description of the slide; key points; sources of information; and additional resources.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Figures; Illustrations; Photos; References;
  • Pagination: 74p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01537213
  • Record Type: Publication
  • Report/Paper Numbers: SHRP 2 Reliability Project L31
  • Files: TRIS, TRB, ATRI
  • Created Date: Sep 3 2014 1:04PM