To Develop and Validate a European Passenger Transport Information and Booking System Across Transport Modes

Following a methodological approach, this study has considered the factors affecting the potential of a Multimodal Information and Ticketing Systems (MMITS) in the European Union (EU). Under ideal circumstances, a passenger should be able to plan and book a trip across Europe using different transport modes as easily as making a common domestic journey using only one transport mode. One-click search, one-click booking, and one-click payment and travel entitlement issuance should be possible. To reach this goal, at least three problems have to be solved. Firstly, a transport information system has to be developed on a European basis that provides accurate data for trips throughout Europe, combining up-to-date information from each relevant transport mode source. Secondly, the customer should additionally have easy (one-stop-shop) access to online booking, payment and ticketing services, allowing for the conversion of such journey plans into purchased trip entitlements, including additional assistance in the case of delay or interruption of travel services (on-trip information, advice and re-accommodation). Thirdly, physical integration and connectivity between transport modes must be improved to facilitate passenger flows and establishment of “seamless” journey combinations. The report makes the following recommendations: (1) Increase support for industry initiatives, while in parallel establish a credible regulatory alternative should the market fail to deliver desired results; (2) Non-discriminatory information provision containing schedule, fares and availability has to be guaranteed to all players in the market for multimodal travelling; (3) European Commission (EC) intervention has to distinguish between commercial carriers and public transport operators working under public service contracts (PSO); (4) There should be no EC regulation regarding a specific technological solution for non-discriminatory information provision; (5) Multimodal, pan-European passenger rights have to be defined; (6) Clear interfaces have to be defined and a regulatory framework has to be set to stimulate local public transport operators’ participation in MMITS without disadvantages; and (7) The competitive behaviour of transport operators participating in a MMITS has to be supervised strictly.


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; Figures; Glossary; References; Tables;
  • Pagination: 339p

Subject/Index Terms

Filing Info

  • Accession Number: 01534711
  • Record Type: Publication
  • Contract Numbers: MOVE/C2/SER/2012 489/SI2.646722
  • Files: TRIS
  • Created Date: Aug 11 2014 4:35PM