INFORMATIONAL NEEDS OF RESIDENTS ALONG THREE TEST ROUTES

A STUDY WAS MADE OF INFORMATIONAL AIDS ON THREE ROUTES OF THE D. C. TRANSIT SYSTEM TO DETERMINE AND EVALUATE THE SOURCES OF PUBLIC INFORMATION ABOUT TRANSIT AND TO SUGGEST IMPROVEMENTS FOR FUTURE DEMONSTRATION. THE ROUTES WERE SELECTED TO REFLECT A VARIETY OF RIDERSHIP PROFILES AND ATTRACTIONS. DATA WAS THEN OBTAINED THROUGH PASSENGER SURVEYS AND QUESTIONNAIRES. SURVEY METHODOLOGY, ROUTE SELECTION, SAMPLE QUESTIONNAIRES, AND DETAILED ROUTE DIAGRAMS ARE INCLUDED. THOUGH SURVEY RESULTS INDICATED THAT A MAJORITY OF CURRENT BUS RIDERS ARE SATISFIED WITH THE INFORMATIONAL AIDS AVAILABLE, IT ALSO DEMONSTRATED A GENERAL LACK OF ADEQUATE INFORMATION ABOUT ROUTES AND SCHEDULES. FOR MOST PATRONS, THE SURVEY NOTED THAT EXPERIENCE IS BY FAR THE MOST COMMON SOURCE OF KNOWLEDGE ABOUT THE TRANSIT SYSTEM, AND THAT WHEN NEEDED, INFORMATION WAS USUALLY SOLICITED FROM THE TRANSIT COMPANY BY TELEPHONE OR FROM BUS DRIVERS. THE SURVEY ALSO POINTED UP THE NEED FOR MORE INFORMATION ON BUS STOP SIGNS, PARTICULARLY ABOUT ROUTES AND SCHEDULES. SIGNIFICANTLY, IT WAS FOUND THAT UNFAMILIARITY WITH THE SYSTEM AND THE PROPENSITY FOR MAKING SUGGESTIONS WAS INVERSELY CORRELLATED WITH LOW SOCIOECONOMIC STATUS. SPECIFIC RECOMMENDATIONS GENERATED BY THE SURVEY ARE BROKEN DOWN BY SOURCE. SUGGESTED IMPROVEMENTS ARE ADVANCED FOR SUCH INFORMATIONAL AIDS AS PRINTED MATERIAL, INTERIOR AND EXTERIOR BUS SIGNS, BUS STOP SIGNS, TELEPHONE INFORMATION SERVICE, PHONE BOOK MAPS, ETC. /UMTA/

  • Supplemental Notes:
    • PROJ NO INT-MTD-10
  • Corporate Authors:

    Washington Metro Area Transit Commission

    Washington, DC  United States 
  • Publication Date: 1965-2

Subject/Index Terms

Filing Info

  • Accession Number: 00241889
  • Record Type: Publication
  • Source Agency: Urban Mass Transportation Administration
  • Files: TRIS, USDOT
  • Created Date: Jan 17 1973 12:00AM