Update from C³RS Lessons Learned Team: Four Demonstration Pilots

The Federal Railroad Administration (FRA) believes that, in addition to process and technology innovations, human-factors-based solutions can significantly contribute to improving safety in the railroad industry. To test this assumption, FRA implemented the Confidential Close Call Reporting System (C3 RS), which includes the following: Confidential reporting; Root-cause analysis problem solving by a Peer Review Team (PRT) comprising labor, management, and FRA representatives; Implementation and review of corrective actions, some locally and others with the help of a Support Team made up of senior managers; Tracking the results of change; and Reporting the results of change to employees. Demonstration pilot sites are currently at Union Pacific Railroad (UP), Canadian Pacific Railway (CP), New Jersey Transit (NJT), and Amtrak. FRA is sponsoring a rigorous evaluation of C³RS functioning with regard to three important aspects: 1. What conditions are necessary to implement C³RS successfully? 2. What is the impact of C³RS on safety and safety culture? 3. What factors help to sustain C³RS over time? The evaluation is organized into baseline, midterm, and follow-up time periods at each site. Two sets of findings are presented here. The first set consists of baseline findings at one demonstration site (Site A), using the following data sources: (1) interviews with workers, managers, and other stakeholders and (2) other project documents, such as meeting notes and newsletters. The second set consists of findings across all demonstration sites and is based on interviews from all sites.


  • English

Media Info

  • Media Type: Digital/other
  • Features: References;
  • Pagination: 4p
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    Open Access (libre)

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Filing Info

  • Accession Number: 01530997
  • Record Type: Publication
  • Files: TRIS, USDOT
  • Created Date: Jul 24 2014 10:09AM