Transportation Security Information Sharing: Stakeholder Satisfaction Varies; TSA Could Take Additional Actions to Strengthen Efforts

The U.S. transportation system—composed of multiple interconnected modes, including aviation, freight and passenger rail, highway, public transit, and pipelines—moves billions of passengers and tons of goods yearly. The system’s size and importance to the country’s safety, security, and economic well-being make it an attractive target for terrorists. The Implementing Recommendations of the 9/11 Commission Act of 2007 mandated the Government Accountability Office (GAO) to conduct a biennial survey of satisfaction of recipients of transportation security–related information. GAO last conducted this survey in 2011. This report addresses the extent to which (1) stakeholders report they are satisfied with the Transportation Security Administration’s (TSA’s) security-related products and mechanisms used to disseminate them and TSA has used GAO’s prior survey information to identify any areas for improvement, and (2) TSA obtains, documents, and incorporates stakeholder feedback. To do this, GAO conducted a survey of 481 stakeholders from November 2013 through January 2014 and received a 70 percent response rate. While the responses cannot be generalized, they provide insight. GAO also analyzed 2013 TSA survey data and conducted interviews with agency officials. An electronic supplement—GAO-14-488SP—provides survey results. Among other things, GAO recommends that TSA assess GAO’s survey results to identify causes of information-sharing gaps and actions to address them, and systematically document and incorporate stakeholder feedback. Department of Homeland Security (DHS) concurred.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 49p

Subject/Index Terms

Filing Info

  • Accession Number: 01530949
  • Record Type: Publication
  • Report/Paper Numbers: GAO-14-506
  • Files: TRIS
  • Created Date: Jun 24 2014 3:07PM