Communication's management in crisis and conflict situations. Application of communication's skills in maritime industry

Which are the purposes for communication courses regarding the professional training in maritime industry? As such, there are some certain hypotheses and objectives regarding the needs of communication skills in the maritime domain. Why are communication skills needed? One of the main objectives is to know the interlocutor: people need to relate in order to know their interlocutor within the first 5 minutes of relating. Eric Berne in “What do say after we say Good Afternoon (Hello), considers that the process of finding out requires an analysis: a) Of the first 20 words (through the dynamic elements of expression: volume, tonality, rhythms); b) The first 20 steps (walking is an expressive non-verbal element - people walk in certain manner when they are enthusiastic and in a different manner when they are under the pressure of the negative emotional stimuli of stress, anxiety, and pain); c) The first 20 breaths (the control of breathing is a fundamental non-verbal communication element in managing stress and anxiety; the success of a person's tasks, which involve crisis or unforeseen situations, is determined by this control); d) The first 20 looks: glances and looking are fundamental communication vectors. Up to the interpersonal communication skills improving, the main objective of the paper is to establish correct labor and employee relations, within the shipping domain. The relations between managers and their employees must be handled legally and effectively. Employer and employee rights must be addressed. It is important to develop, communicate and update human resources policies and procedures so that managers and employees know what is expected of them.


  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 01527210
  • Record Type: Publication
  • Files: TRIS
  • Created Date: May 25 2014 1:30AM