Factors Affecting the Communication of Status Information Between Technical Operations and Air Traffic Personnel

The purpose of this study is to identify and assess ways to improve communication of system status between two key groups within the Federal Aviation Administration: Technical Operations and Air Traffic. To accomplish this goal, researchers employed qualitative measures to examine a number of elements related to how these two groups communicate system status, including information needs and methods of information transfer. Three major processes emerged that related to the communication of system status: coordination, information transfer, and logging. The information needs and methods used for each process are different. The authors present some common complications that may arise during communication of system status between the two groups as well as some conditions for successful communication. This study highlights the importance of a shared situational awareness for effective communication and identifies several potential strategies for facilitating effective communication between Technical Operations and Air Traffic personnel.

Language

  • English

Media Info

  • Media Type: Digital/other
  • Edition: Technical Report
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 35p

Subject/Index Terms

Filing Info

  • Accession Number: 01523699
  • Record Type: Publication
  • Report/Paper Numbers: DOT/FAA/TC-09/01
  • Files: TRIS, ATRI, USDOT
  • Created Date: Apr 28 2014 12:42PM