Usability Assessment of the Website

The Federal Aviation Administration (FAA) Air Traffic Control System Command Center provides information about arrival and departure delays through its website: This document reports results from a usability assessment of this website. Researchers from the FAA Human Factors Research and Engineering Group, Human Factors Team – Atlantic City, ATO-P, conducted the assessment to determine how successfully users could complete common tasks, such as finding delay information, definitions of acronyms and aviation terms, and answers to frequently asked questions. The authors found that the participants were able to find most delay information easily, but had some difficulty finding non-delay information. Also, the authors identified some differences in performance between the expert users, moderate users, and novice users, with novice users typically having more difficulty finding information than moderate users and expert users. The assessment also examined user satisfaction. The participants reported a high level of user satisfaction, with no apparent differences based on their level of aviation-related expertise. However, the human factors observations and questionnaire data indicated several areas of the website that could be improved. In this report, the authors provide a list of usability issues rated and ranked according to severity, and the authors provide recommendations for addressing these issues, which should help guide future enhancement efforts.

  • Record URL:
  • Corporate Authors:

    Federal Aviation Administration

    William J. Hughes Technical Center, Atlantic City International Airport
    Atlantic City, NJ  United States  08405

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Authors:
    • Friedman-Berg, Ferne
    • Allendoerfer, Kenneth
    • Pai, Shantanu
  • Publication Date: 2007-9


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Technical Report
  • Features: Appendices; Figures; References; Tables;
  • Pagination: 61p

Subject/Index Terms

Filing Info

  • Accession Number: 01523698
  • Record Type: Publication
  • Report/Paper Numbers: DOT/FAA/TC-07/10
  • Files: TRIS, ATRI, USDOT
  • Created Date: Apr 28 2014 10:48AM