Research on the Irrational Behaviors of Passengers in Terminal

The overwhelming objective of terminal design is to maximize the various demands of passengers, which means people-oriented design. Thus, it is important to conduct in-depth studies on the characteristics and behaviors of passengers in terminals, which are highly dependent on their psychology. All people are both rationally and irrationally complex, so are the passengers in terminals. This paper reveals the group psychology, loss aversion psychology, expectation psychology and anchor psychology of passengers in terminals through a comprehensive questionnaire survey. The focus of this paper is on the group and anchor psychologies of passengers, and a series of operational management suggestions are proposed based on the characteristics and behaviors revealed.


  • English

Media Info

  • Media Type: Web
  • Features: Figures; References; Tables;
  • Pagination: pp 1410-1421
  • Monograph Title: CICTP 2012: Multimodal Transportation Systems—Convenient, Safe, Cost-Effective, Efficient

Subject/Index Terms

Filing Info

  • Accession Number: 01501227
  • Record Type: Publication
  • ISBN: 9780784412442
  • Files: TRIS, ASCE
  • Created Date: Nov 12 2013 2:36PM