Research on the Irrational Behaviors of Passengers in Terminal
The overwhelming objective of terminal design is to maximize the various demands of passengers, which means people-oriented design. Thus, it is important to conduct in-depth studies on the characteristics and behaviors of passengers in terminals, which are highly dependent on their psychology. All people are both rationally and irrationally complex, so are the passengers in terminals. This paper reveals the group psychology, loss aversion psychology, expectation psychology and anchor psychology of passengers in terminals through a comprehensive questionnaire survey. The focus of this paper is on the group and anchor psychologies of passengers, and a series of operational management suggestions are proposed based on the characteristics and behaviors revealed.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/isbn/9780784412442
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Supplemental Notes:
- © 2012 American Society of Civil Engineers.
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Corporate Authors:
American Society of Civil Engineers
1801 Alexander Bell Drive
Reston, VA United States 20191-4400 -
Authors:
- Cao, Jin Xin
- Jin, Qiu Si
- Xie, Tao Feng
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Conference:
- Twelfth COTA International Conference of Transportation Professionals
- Location: Beijing , China
- Date: 2012-8-3 to 2012-8-6
- Publication Date: 2012-8
Language
- English
Media Info
- Media Type: Web
- Features: Figures; References; Tables;
- Pagination: pp 1410-1421
- Monograph Title: CICTP 2012: Multimodal Transportation Systems—Convenient, Safe, Cost-Effective, Efficient
Subject/Index Terms
- TRT Terms: Behavior; Group dynamics; Human factors engineering; Passenger terminals; Psychological aspects
- Subject Areas: Design; Passenger Transportation; Terminals and Facilities; I21: Planning of Transport Infrastructure; I72: Traffic and Transport Planning;
Filing Info
- Accession Number: 01501227
- Record Type: Publication
- ISBN: 9780784412442
- Files: TRIS, ASCE
- Created Date: Nov 12 2013 2:36PM