Fuzzy Comprehensive Evaluation of Railway Passenger's Satisfaction Degree Based on Entropy Weight

Passenger's satisfaction degree of business service provided by a railway station is very important to the railway station's reputation and future development. After synthetically considered many factors of railway passenger's satisfaction degree, the authors build an evaluation index system. Then the authors present a fuzzy comprehensive evaluation of Railway Passenger's Satisfaction degree based on entropy weight theory, and educe the evaluation index's weight. This method can reduce the random and limits of traditional evaluation made by subjectively.

Language

  • English

Media Info

  • Media Type: Web
  • Features: References;
  • Pagination: pp 1607-1612
  • Monograph Title: International Conference on Transportation Engineering 2009

Subject/Index Terms

Filing Info

  • Accession Number: 01526868
  • Record Type: Publication
  • ISBN: 9780784410394
  • Files: TRIS, ASCE
  • Created Date: Nov 12 2013 1:38PM