Fuzzy Comprehensive Evaluation of Railway Passenger's Satisfaction Degree Based on Entropy Weight

Passenger's satisfaction degree of business service provided by a railway station is very important to the railway station's reputation and future development. After synthetically considered many factors of railway passenger's satisfaction degree, the authors build an evaluation index system. Then the authors present a fuzzy comprehensive evaluation of Railway Passenger's Satisfaction degree based on entropy weight theory, and educe the evaluation index's weight. This method can reduce the random and limits of traditional evaluation made by subjectively.

• Record URL:
  https://doi.org/10.1061/41039(345)266
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/9780784410394
• Supplemental Notes:
  • © 2009 American Society of Civil Engineers.
• Corporate Authors:

  American Society of Civil Engineers

  1801 Alexander Bell Drive
  Reston, VA  United States  20191-4400
• Authors:
  • Lai, Zhiliang
  • Zhou, Guohua
  • Peng, Lipeng
• Conference:
  • Second International Conference on Transportation Engineering
  • Location: Chengdu , China
  • Date: 2009-7-25 to 2009-7-27
• Publication Date: 2009-7

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: pp 1607-1612
• Monograph Title: International Conference on Transportation Engineering 2009

Subject/Index Terms

• TRT Terms: Customer satisfaction; Entropy (Statistical mechanics); Evaluation and assessment; Fuzzy sets; Passengers; Railroad transportation
• Subject Areas: Passenger Transportation; Planning and Forecasting; Railroads; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01526868
• Record Type: Publication
• ISBN: 9780784410394
• Files: TRIS, ASCE
• Created Date: Nov 12 2013 1:38PM