The human factor

This article describes the reconstruction and development taking place at London Bridge station, scheduled for completion in 2018. Upon completion, the station will have the largest concourse in the UK and feature new retail shops and station facilities. The project aims to make London Bridge the most user-friendly station in the UK, moving passengers through bottlenecks and overcrowding even during service disruptions. Consideration of people has, therefore, been a core value of the project. The author highlights a control room that will be critical to ensuring the station's smooth operation, new ticket-buying machines for efficient purchasing, and a station wayfinding system that is being developed using human factors thinking.


  • English

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Filing Info

  • Accession Number: 01498868
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Oct 29 2013 11:18PM