An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul

In this paper, the problems of public transportation customers in Istanbul are addressed and their satisfaction levels are evaluated by using customer satisfaction survey and statistical analysis. A novel interval type-2 fuzzy multi criteria decision making (MCDM) method is proposed based on TOPSIS and gray relational analysis (GRA), to evaluate and improve customer satisfaction in Istanbul public transportation. Then, the criteria need to be improved are determined and different improvement suggestions are made for all public transportation firms.

Language

  • English

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  • Accession Number: 01494705
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Sep 24 2013 4:04PM