Getting To Know You

This article examines the increased power held by travelers as a result of new technologies and deregulation. It highlights a survey of passengers that revealed five key findings with implications for an increasingly competitive rail market: 1) travelers will increasingly seek to participate in mobile booking and mobile ticketing; 2) consumers seek price alerts and easier processes for ticket refunds; 3) real-time multichannel information should be provided by rail operators; 4) a comfortable on-board experience is still important for passengers, which inlcludes access to infortainment; 5) customized services and rewards will be necessary in order to enhance customer loyalty.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/49957551
• Authors:
  • Elliott, Mark
• Publication Date: 2013-7

Language

• English

Media Info

• Media Type: Print
• Features: Photos;
• Pagination: pp 71, 73
• Serial:
  • Rail Professional
  • Issue Number: 194
  • Publisher: Cambridge Publishers Limited
  • ISSN: 1476-2196
  • Serial URL: http://www.cpl.biz/ourwork/general/rp.htm

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Computer reservation systems; Customer satisfaction; Mobile communication systems; Passenger service; Passengers; Quality of service; Railroad transportation; Social media; Surveys; Ticketing
• Subject Areas: Passenger Transportation; Planning and Forecasting; Railroads; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01489999
• Record Type: Publication
• Files: TRIS
• Created Date: Aug 11 2013 10:58PM