Existential guilt and preferential treatment : the case of an airline upgrade

• Record URL:
  https://doi.org/10.1177/0047287513478504
• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • System requirements: Adobe Acrobat Reader. Mode of access: World Wide Web. Title from PDF title screen. Text document in PDF format.
• Authors:
  • Mattila, Anna S
  • Hanks, Lydia
  • Zhang, Lu
• Publication Date: 2013-9

Language

• English

Media Info

• Features: Bibliography; Illustrations;
• Pagination: p. [591]-599
• Serial:
  • Journal of travel research (Online)
  • Volume: 52
  • Issue Number: 5

Subject/Index Terms

• TRT Terms: Air travel; Airlines; Customer service; Psychological aspects
• Uncontrolled Terms: Guilt
• Subject Areas: Aviation; Safety and Human Factors;

Filing Info

• Accession Number: 01489059
• Record Type: Publication
• Source Agency: Northwestern University Transportation Library
• Files: TLIB
• Created Date: Aug 1 2013 11:11AM